Charges/Invoice

Good day,

I went to book a vehicle at the Kempton Park OR tambo Europcar on the 3rd of February 2018. I was assisted by one of the consultants there to book my vehicle. Before I took the car we enquired with her regarding there kilometer special as we heard that there was a special that Europcar was running whereby you do not pay for the first 1500KM that you use. She confirmed to us that the special was currently running and offered us two vehicles to choose from. We then selected a Renault clio and were advised that we would be charged R400 per day plus insurance on windows and wheels plus we would not be charged for the first 1500km. To my susprise I was sent an invoice that I was being charged 1000km that I drove and would not be charged for the 400km I drove. I called Europcar at OR Tambo on the 6th of February 2018 after I received my invoice and spoke to Dester who advised that I was supposed to call your call centre to get that special, I then requested to speak to a Supervisor to get assistance and was told that Carolines supervisor would assist with my query and was told that she was not available at the time of my call because the shift she was working was from 05:30 to 15:30 and the consultant was on leave to tell her side of the story however I have not received any feedback or call from anyone to date. I am unhappy because I was led to believe that I would not be charged for the first 1500KM by Caroline however the invoice received tells a different story moreover no one has contacted me with feedback regarding my complaint or query.