GM
Gcina M
1 reviews | Active since Apr 2012
03 Jan 2016, 08:20
Charged over R9200 for 2 days
I rented a car on Christmas Day and paid R6880 deposit for the car returned it on Sunday morning. While I'm still waiting for my deposit, an amount of R2319.72 went off from my account, which makes it a total of R9199,72 that was deducted. When I went to query this I was told the rates were R426 with a 200 km free per day. It has been 9 days since I returned the car but no one has contacted me about anything. I need my money back and all the charges incurred on this.
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Europcar's replyOfficial
04 Jan 2016, 10:28Hello Stillcoming,
We apologise for having put you through the trouble of querying the rental charges. Your query has been logged and will be referred to the respective branch for investigation. A Customer Services representative will update you with the outcome.
Kindly note your reference number for this query - 455872
We sincerely apologise for the delay in responding to your query and any inconvenience caused.
Yours personally,
Calvin May
We apologise for having put you through the trouble of querying the rental charges. Your query has been logged and will be referred to the respective branch for investigation. A Customer Services representative will update you with the outcome.
Kindly note your reference number for this query - 455872
We sincerely apologise for the delay in responding to your query and any inconvenience caused.
Yours personally,
Calvin May
Europcar's reply04 Jan 2016, 10:28
Official
Hello Stillcoming,
We apologise for having put you through the trouble of querying the rental charges. Your query has been logged and will be referred to the respective branch for investigation. A Customer Services representative will update you with the outcome.
Kindly note your reference number for this query - 455872
We sincerely apologise for the delay in responding to your query and any inconvenience caused.
Yours personally,
Calvin May
We apologise for having put you through the trouble of querying the rental charges. Your query has been logged and will be referred to the respective branch for investigation. A Customer Services representative will update you with the outcome.
Kindly note your reference number for this query - 455872
We sincerely apologise for the delay in responding to your query and any inconvenience caused.
Yours personally,
Calvin May