Charged for Loss of Key after key was returned.

On the afternoon of Thursday the 3rd December I was issued with an Audi from the Sandton eye branch. During that meeting my bag was ****** with the Audi Key in it. I reported the loss immediately.<br> <br> On the morning of Saturday 5th December I received a call from \Tsepo\" (OR Tambo branch) to say that someone had phoned in as they had found the key (and my ID) at a petrol station in Hillbrow. I immediately requested that he make a note on the system indicating that they key was found and that a replacement was NOT needed. He assured me that this would take place.<br> <br> I was also told that Europcar would fetch the key from the Hillbrow station but due to various delays (not sure why?) the key was only collected 3 days later. I was then informed that a new key had been cut and that I would be charged.<br> I referred the matter to Sane Zungu (Sandton office) who said that she would resolve the matter. The last I heard from her was on the 18th December.<br> Then on the 21st January 2016 I received a request from Zandile Buthelezi (Debt Collector) that I pay the outstanding amount for the replacement key. I updated her on the situation with no response.<br> <br> The situation still remains unresolved!"