mA
mohammed A
1 reviews | Active since Mar 2011
16 Feb 2016, 08:27
Charged for fuel when it was returned full
Hi I was sent an invoice today after making sure the vehicle was returned full. Your system of returns with no proof allows for this **** to take place. There is no receipt given to the customer like other car rentals that the car was returned in the same way it was given and also no reciept to proof the car was returned fuel.
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Europcar's replyOfficial
16 Feb 2016, 08:58Hello bmwfanatic,
Thank you for bringing this matter to our attention.
Kindly note this will be escalated to the branch manager for further investigation and to substantiate the fuel charge.
Should this be an error from our side we will process a credit for the fuel charge.
Thank you for your patience in the interim.
Yours personally,
Debtors
Thank you for bringing this matter to our attention.
Kindly note this will be escalated to the branch manager for further investigation and to substantiate the fuel charge.
Should this be an error from our side we will process a credit for the fuel charge.
Thank you for your patience in the interim.
Yours personally,
Debtors
Europcar's reply16 Feb 2016, 08:58
Official
Hello bmwfanatic,
Thank you for bringing this matter to our attention.
Kindly note this will be escalated to the branch manager for further investigation and to substantiate the fuel charge.
Should this be an error from our side we will process a credit for the fuel charge.
Thank you for your patience in the interim.
Yours personally,
Debtors
Thank you for bringing this matter to our attention.
Kindly note this will be escalated to the branch manager for further investigation and to substantiate the fuel charge.
Should this be an error from our side we will process a credit for the fuel charge.
Thank you for your patience in the interim.
Yours personally,
Debtors