CHARGED FOR DAMGES I AM NOT RESPONSIBLE FOR

I rented a vehicle on 17 August 2025 in Nelspruit.

I returned the rental vehicle to Wonderboom Airport on 18 August 2025 . Upon my return an inspection was performed on the vehicle, which included bending down to view the vehicle from different angles in an attempt to identify dents and scratches.

I refuse to accept any responsibility for a scratch and a dent which was identified upon the return of the vehicle. When loading the luggage both rear doors and the boot were opened, the luggage loaded after which we travelled from Nelspruit to Pretoria. The luggage was removed in the same way. The vehicle was parked under a carport at my home – the carport has no sides which could damage the vehicle in any way.

Upon collection of the car at no point in time, was I asked to bend down and look at the car from various angles in an attempt to ensure that no dents or scratches were present. Also, the vehicle was collected after 17:30, when there was no sun or proper lighting which would allow this type of inspection. I take it that video footage from security cameras will reflect the extend of inspection carried out upon collection.

At Wonderboom Airport where I returned the vehicle, I was asked to electronically sign a document to state that the vehicle was returned with a scratch and a dent. At first I was told that there was a 2nd dent, which proved not to have been a dent. I refused to sign such a document or statement.

I did not receive a response to the dispute and was charged for the damage anyway; asking about it, I received communication that I remain responsible for the damage to the amount of R2 110.00.

This seems to be typical of Europcar, reading the rest of the reviews.