1 reviews | Active since Feb 2017
Charged $528.83 without cause or notice to Kenneth Bassett 225 Chemin des Cormiers,Quebec J0R1K0 Piedmont, Canada
<p>Rented carout of Milan Malpensa July 23, 2016 ; returned through Milan Linate Sept 2, 2016. I.D. Europcar ********** 7, Ref:Billing Details ********** 0AutoEurope LLC Without notification or explanation or apparent reason, EuropcarItaly Roma charged my credit card on Jan23, 2017 with $528.83....I don't know why, and I never received any invoice, notification , warning or explanation. I would ask that Europcar refund this *****ulant charge immediately.</p>
Dear Mr Basset
Thank you for bringing this matter to our we are regrettably only able to assist with rentals in South Africa ,we have however passed on your details to Europcar Italy to assist further in resolving this matter.
We appreciate your patience in the interim of investigating the charge.
Yours personally
Calvin
Dear Mr Basset
Thank you for bringing this matter to our we are regrettably only able to assist with rentals in South Africa ,we have however passed on your details to Europcar Italy to assist further in resolving this matter.
We appreciate your patience in the interim of investigating the charge.
Yours personally
Calvin
Thank you, but can you tell me who, how and when I might hear back. I treat this as a serious *****ulant action by Europcar, and have No idea of their justification nor intentions. I may need to cancel my card and/or get légal advice. Please let me know or provide me with a contact. Awaiting your feed-back!
Thank you, but can you tell me who, how and when I might hear back. I treat this as a serious *****ulant action by Europcar, and have No idea of their justification nor intentions. I may need to cancel my card and/or get légal advice. Please let me know or provide me with a contact. Awaiting your feed-back!
Thank you Mr Calvin May for your reply. I can assure you this is the first I have heard and seen any of the details you share. There was no notice or invoice from Europcar Italy regarding the 362Euros charge. And I am shocked at the so called traffic violations......all appear to relate to a violation they describe as : " vehicle circulated in a limited traffic area, without authorization". There was no Police intervention. I have no idea how I would distinguish the 'area' covered by this 'violation', as confirmed by the fact that I was given the same accusation 7 times in 9 days, while staying in Pistoia. Equally, the 2 other 'violations were of the same nature in Montalcino & Levanto.....again, the signage is poor if not absent altogether.
EUROPCAR CUSTOMER EXPLOITATION AT THEIR FINEST.....BEWARE !
I see that Europcar shares in the spoils by charging 40 Euros for each event......This seems absolutely ludicrous and a selfish exploitation of my misfortune. I would ask that Europcar reconsider the magnitude of the so called Contractual Penalty, particularly as 7 of 9 info requests would be satisfied by one submission to the town of Pistoia, yet 7 times 40Euros was charged.. Please respond , your actions do not reflect a customer service attitude , please rectify this wrong.
Thank you Mr Calvin May for your reply. I can assure you this is the first I have heard and seen any of the details you share. There was no notice or invoice from Europcar Italy regarding the 362Euros charge. And I am shocked at the so called traffic violations......all appear to relate to a violation they describe as : " vehicle circulated in a limited traffic area, without authorization". There was no Police intervention. I have no idea how I would distinguish the 'area' covered by this 'violation', as confirmed by the fact that I was given the same accusation 7 times in 9 days, while staying in Pistoia. Equally, the 2 other 'violations were of the same nature in Montalcino & Levanto.....again, the signage is poor if not absent altogether.
EUROPCAR CUSTOMER EXPLOITATION AT THEIR FINEST.....BEWARE !
I see that Europcar shares in the spoils by charging 40 Euros for each event......This seems absolutely ludicrous and a selfish exploitation of my misfortune. I would ask that Europcar reconsider the magnitude of the so called Contractual Penalty, particularly as 7 of 9 info requests would be satisfied by one submission to the town of Pistoia, yet 7 times 40Euros was charged.. Please respond , your actions do not reflect a customer service attitude , please rectify this wrong.
Europcar / Mr Calvin May
I continue to await your response as it relates to exhorbitant charges to my account. You must recall, these charges were made to my account without notice/warning to me. You claim customer service is important to you.....well, if that is true, then answer my inquiry/ request above. So far your treatment of customer is one of disrespect, disregard and unfair abuse. Please respond.
Europcar / Mr Calvin May
I continue to await your response as it relates to exhorbitant charges to my account. You must recall, these charges were made to my account without notice/warning to me. You claim customer service is important to you.....well, if that is true, then answer my inquiry/ request above. So far your treatment of customer is one of disrespect, disregard and unfair abuse. Please respond.