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Tebogo S

1 reviews | Active since Jan 2020

07 Jan 2020, 13:22

Car rental

I rented a car with europcar kimberley & when I returned it I was told I cracked their windscreen which was not & now they want to make me liable. I remember when returning it I was told it's ok & there is nothing wrong with it, 7hours later I got the SMS saying there is a cracked screen: ref number is :***. since the 27th I am still waiting for my deposit, been back & forth with their claim manager, regional & branch, I even escalated to their H. O but no assistance so far

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Replies (5)
Europcar
Europcar's reply07 Jan 2020, 14:12
Official
Good Day, 

Thank you for affording us the opportunity to look into this matter for you.

Kindly note that a customer care representative will be contacting you shortly.

Europcar
Europcar
Europcar's reply07 Jan 2020, 14:26
Official
Good Day, 

Thank you for affording us the opportunity to look into this matter for you.

Kindly note that a customer care representative will be contacting you shortly.

Europcar
TS
Tebogo S's update07 Jan 2020, 15:05
Reviewer Update
My contacts are ***
TS
Tebogo S's update09 Jan 2020, 01:20
Reviewer Update
Can someone explain to me why is europcar deducting R918.45 from my credit card this time,

I am still awaiting for my other deposit they busy deducting from me at midnight, this is my 2nd claim. The other day I used their car for 1 day & they charged me for 2 days which I don't understand how,I am still awaiting for my first deposit from them.if this issue is not solved by business day today k am opening theft of money from credit card against europcar kimberley
TS
Tebogo S's update09 Jan 2020, 11:14
Reviewer Update
It's only fair for one to come back & give feedback, as I have been experiencing problems with europcar kimberley for few days with my refunds I would love to thank northern cape/kimberley regional manager Telana Lochner for her swift response by assisting with these two(2) claims *** & ***4. Finally I will be refunded & got her emails to back me as she looked into the matter & agrees with me. Thank you regional manager Telana Lochner for your assistance.