Car hire nightmare

<p>Hi there<br /> <br />I hired a vehicle from Europcar, to my surprise when the bill came I was charge for an additional 4182km which I did not actually use. I called the customer careline and relayed my complaint, there I was told to call the branch because according to customer care the details on the system were accurate. I then called the Sandton branch (where I had collected and dropped off the vehicle) I spoke to a guy who’s name I can’t remember unfortunately. This guy confirmed that the kilometres that were captured upon the return of the vehicle were in accurate there’s an additional 5000 or so and mentioned that the lady who captured the details does not work there anymore. The guy thereafter requested that I call the customer careline to request a refund and I requested that he does that because they sent me to call them and he agreed and said he would do so. I called customer care only to have my calls cut and moved from pillar to post. I’m writing this to request a refund on the kilometres that were wrongfully charged on my account. On the 12th of July i was told "We’re are waiting for directors’ approval before we process the query as its too high credit. " i'm still waiting</p>