Cape Town City Office - is a disgrace

After 12 years of outstanding service in Johannesburg, I have been extremely disappointed by Europcar Cape Town office the last 3 times I've hired a vehicle these past 4-5 months.

Booking a car - for delivery, does not work properly on the online booking software. 1. Ticking the- for delivery -box, unticks itself and becomes a non-delivery booking. 2. Staff blame everything on COVID and make excuses why they can't deliver cars 3. Promised delivery times are regularly missed. 4. The staff lie about lack of manpower when they don't feel like making a delivery on a Saturday. Pathetic!! One would think that the staff want to keep their jobs and keep Europcar going. The Cape Town office make it sound as if Europcar is collapsing. Rgds Bernadine Johnstone