Cancellation

<p>On the 26-07-2016 my boss booked a car through Europcar in Cape Town International Airport. i called on the 27-07-2016 to reshedule the booking for the following week (04-08-2016) on of the clerks told me there was no booking under my bosses name. my boss called to verify and a woman called "Shirley" told him that he had a booking and that he has to pay a cancellation fee because he didint call 24 hours prior to his booking. she was extremely rude towards me boss. he is absolutely digusted with the way she spoke to him., it was very inapropriate!</p>