Bunch of ********/**********

Bunch of ******** to say the least. If you looking for car rental, don’t bother contacting these **********.

When my car was in an accident I got a courtesy car from these **********, everything was checked upon me taking the car back in December 2021 on the 22nd and Daniel said the car is fine no damages, fast forward to 31st December they texted me saying they received a damage on the car. Cleo Msibi said I need to send an accident report to which I responded saying there’s no AR as I was never in an accident. That was February 2022, I asked her to forward me pictures of the damages she forwarded but they are not clear so I saw nothing.

I felt ****** as they were supposed to refund me R2000. Took the matter to my lawyers who tried to contact these ********** at no luck, they never respond to emails or calls.

Trust me when I say I contacted Consumer goods what what, even Tourism department asking for assistance. Today it’s the 21st of January 2023, I never got my R2000 rands, so I guess the “damages” they discovered were equal to my money. Europcar is nonsense. I even contacted my insurance to try to talk to them and understand, but nothing.

This was their message * Kindly please contact Europcar the car has damage which is not pre-exi sting. Contact number *** **** Even provided wrong contacts