Bully tactics

I am upset and am venting my frustration on a public network because I do not want to deal with a \automated e-mail response"and cannot find a human being to assist.<br> I hired a vehicle from King Shaka airport on 04/04 (Chevy Spark DH26GJGP)- there was nobody to check the vehicle with me (Saturday?) but I did a comprehensive check. I returned the vehicle on 09/04 and it was receipted as \""fine\"". While I was in the terminal awaiting my delayed flight (1 hour) I received a call to say they had identified a scratch. I was let out and went to check. The manager was apologetic and I filled in a \""dispute form\"". Payment for the car rental was duly deducted and I assumed the matter had been resolved.<br> Then on 07/05 a payment was taken from my credit card for R508.12 (damage R285"