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Tyronne E

1 reviews | Active since Jul 2016

02 Jul 2018, 11:20

Broken down car! Bad customer service!

Car has broken down on the N2 KZN. Durban office to only ‘see what they can do’. Managers office and head office managers don’t call back or answer phones. My wife is pregnant I have a 16month old in an extremely hot car, on the side of the road with no safety!

What a bad way to end a good weekend! I want an upgrade.

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Replies (1)
Europcar
Europcar's reply02 Jul 2018, 14:08
Official

Good day,

Thank you for your post

Please be so kind as to provide your Rental Agreement Number in a private message in order for us to assist

Your complaint has also been escalated for assistance

Thank you

Europcar