JO
Jacques O

1 reviews | Active since Apr 2023

26 Apr 2023, 21:13

Boot lid dent RA ***

Hi the Eurocar branch Cape Town International airport is has been unjustly taken my deposit of R5800 for damages I did not incur on the body work of the motor car I rented and return the next day .I got a email and rep**** to explain the situation of the motor car . I wrote this email inturn to thier email saying I damage the Motor car .this is the email I received from eurocar Cape Town International airport.Good day Mr Oosthuysen

I trust this email finds you well.

Upon termination of your rental vehicle, damage was discovered which was not noted at rental initiation. Kindly complete the attached incident report form and return to us in order for the rental to be finalised.

Thank you

Regards

And this was my reply with no reply this is so unprofessional and ********* as I have been put on the back burner and Euro car has my money that was wrongfully taken for damages I did not create . Good morning

On receiving the car it was not checked correctly by Euro car my girlfriend found the Dent in the rear of the car before we took the car from the parking bay C7 we showed the Euro car staff that evening the damages and they said they have noted it and said that euro cars inspection was not done correctly by the staff that check the car ...that been said please note the above as I am not the liable party that damage the car .

Kind regards

Jacques

0
Replies (2)
JO
Jacques O's update26 Apr 2023, 21:26
Reviewer Update
Spelling correction:wrote this email I return to thier email saying I did not damage the Motor car .this is the email I received from eurocar Cape Town International airport.Good day Mr Oosthuysen
Europcar
Europcar's reply28 Apr 2023, 08:34
Official
Good Day 
Thank you for reaching out to us. Please check your email, we have sent you a message