ZM
Zingisa M

1 reviews | Active since Jan 2025

10 Jan 2025, 07:04

************ billing practices

Europecar gave me a car with enough gas to last 815km. I returned the car with about 840km in the tank. They still charged me for refueling and a service fee for refueling. When I enquired about it, I was informed that they needed to check if the tank was full...at my expense. They did eventually reverse the charge but they missed the whole point about ********* behavior, because not everyone is going to check their invoices like I did and Europecar is going to continue slipping charges under the radar.

Oh and just be aware that where other rental companies may give you 15min or so grace to return the vehicle, Europecar triggers an additional day charge 1min after the return time. No prior warning upon collection. No questions asked. But they will text you a reminder to pick up the vehicle days in advance.

0
Replies (1)
Europcar
Europcar's reply13 Jan 2025, 10:12
Official
 Good day
 
 Thank you for reaching out to us. 
 
 Please check your email, we have sent you a message.
 
 Kind regards
Europcar