NG
Natasha G

1 reviews | Active since Dec 2012

09 Mar 2015, 15:50

Billing for damage I didn't cause

I posted a complaint on February 19th regarding Europcar billing me for damages on a car I didn't cause. I returned the car and the inspection revealed no damages. Five days later they phone to say I am now liable for damages on the car that they just noticed. <br> <br> I was told they would get back to me regarding this. It is now almost three weeks later no has bothered to contact me and I am receiving emails from debtors to collect this money. I have tried contacting their customer service and claim departments who are unable to help me.I have asked the branch manager in Cape Town to contact me but that hasn't happened either!! <br> <br> Europcar not only is it devious and ********* to clear a vehicle of damages and then FIVE days say we just noticed some damage and expect your customers to pay but to provide such bad customer service that no one will even respond to me and still bill me for the damages is absolutely shocking!!! <br> <br> I will advise everyone I know never to use your company!<br> <br>

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Replies (1)
Europcar
Europcar's reply11 Mar 2015, 10:39
Official
Hello Neetu20,

Thank you for bringing your query to our attention, please be advised that we are currently investigating the matter & will revert back to you as soon as possible.

Yours Personally
Calvin

Best regards,