Billing / Accounts

Reference is made to my telephonic discussion to enquire if my card has been released and the money for rental claimed. It is a shock and an absurdity to learn that I have a claim on the car which was inspected at Krugersdorp and was told vividly that the only dents noted are the deep ones and scratches visible. The inspection was only done to the body of the car as per the report and unfortunately the dents were shown to your inspector at Krugersdorp and dismissed those ones as not applicable as they know about them. And your inspector confirmed when I brought the car that all is well, Then 10 minutes later came running after me to say that he has picked up some dents on the car and I had to return which this was very unprofessional and a waste of my time. Regardless I returned and noted on your book exactly the information that I am giving to you now. I normally rent cars and priority being Avis and this time I thought I should rent it at europcar as you had a special that was lesser than what Avis is offering. I need this matter to be resolved as I need to rent a car for tomorrow and cannot afford for my money not be available in 3 days especially for anything that is not relate