SN
Sanelisiwe N
1 reviews | Active since May 2013
26 Feb 2015, 15:12
Billed for Petrol on a Full Car
I rented a car with Europcar Durban. Upon returning the car I filled it up and a full tank came to about R80.00. After a few days I receive an invoice with a fuel charge of R109.00. <br> I was baffled as to how can a distance of less than 10km result in a refuel charge of R109.00?<br> I have called Europcar's car call center , e-mailed my complaint to no avail.<br> Do not rent your car from this company. If you do make sure you scrutinize your bill and hope that if there are discrepancies you will be re-reimbursed.<br> <br> Very disappointing. <br>
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Replies (1)Europcar's replyOfficial
26 Feb 2015, 16:10Hello Spring555,
We apologise for having put you through the trouble of querying the rental charges. Your query has been logged and will be referred to the respective branch for investigation. A Customer Services representative will update you with the outcome.
Kindly note your reference number for this query - 438803
Yours personally,
Calvin May
We apologise for having put you through the trouble of querying the rental charges. Your query has been logged and will be referred to the respective branch for investigation. A Customer Services representative will update you with the outcome.
Kindly note your reference number for this query - 438803
Yours personally,
Calvin May
Europcar's reply26 Feb 2015, 16:10
Official
Hello Spring555,
We apologise for having put you through the trouble of querying the rental charges. Your query has been logged and will be referred to the respective branch for investigation. A Customer Services representative will update you with the outcome.
Kindly note your reference number for this query - 438803
Yours personally,
Calvin May
We apologise for having put you through the trouble of querying the rental charges. Your query has been logged and will be referred to the respective branch for investigation. A Customer Services representative will update you with the outcome.
Kindly note your reference number for this query - 438803
Yours personally,
Calvin May
