Below customer expectations

Good day, Your urgent attention is required. We booked and picked up a car at King Shaka in Durban. A few thing went wrong, the first car had a terrible smell which we rejected upon realizing what sort of car we were getting we then requested to be upgraded to group B. Instead of any sort of trying to meet our request we were just dismissed as if we were crazy people. We have been give a little 1.2 litre engine Suzuki not to undermine the brand, but it is simply no likeable to us. Please upgrade us to a B group which we are very willing to pay for. Your staff at the airport (Tumi) has not tack in dealing with our situation, despite having been showed by one of the guys that did the inspection that the were B group cars available. But Tumi simply wont change it, instead she changed the smelling car for the Suzuki even though she had said the were no cars. Your inspector said if cars are not available at their premises, they do have others at the depot. So my request to you is please provide us with any car in group B. You can reach me on ********** 894.

Regards, Sfiso Vilakazi