********* behaviour of Cape Town Staff

A common complaint i noticed is that once cars are returned the staff 'find' damage to the rental car and try and pin the blame on the hirer. i returned a car to Cape Town International Airport yesterday and on returning it the gentleman taking the car details down goes staright to the skirting of the vehicle and says you dmaged that car there are marks here. Fortunately i had taken pictures the day before on hiring the car and had proof the marks were there before. He insisted on taking me to his supervisor to report it. I showed the supervisor my pictures and he took a picture of my picture. The poor attitude towards customers is a disgrace and i am awating the refund of my deposit as i can see this was a setup, motive unknown. I booked this car using Discovery and will make sure i communicate to them how Europcar operate.