1 reviews | Active since Mar 2011
Be careful of Refuelling Over-charge
<p>This is not the first time that this has happened and I am finding mysefl regularly having to check invoices. I hired a Renault Sandero Stepway and covered 194km of town driving. I was charged R321 for refueliing. At the current price of 95 unleaded this works out to around 24,5 liters of petrol used. This is just over 12L/100 km. Renault claims that the fuel consumption ishould be around 6,4L/100km on the urban cycle A recent test revealed a consumption at 5,5L/100km (https://www.autodealer.co.za/new-cars/Renault/Sandero). This is literally half the consumption claimed which simply means I have been billed R160 more than I should have. I would be really interested in the explanation EuropCar??</p>
Dear Simon
Please be advised that your query regarding the refuelling charge has been logged requesting a credit.
One of our Customer Service representatives will investigate further with the relevant branch and will update you on the outcome.
Your reference number: 495141
We apologise for the delay in responding to your query and any inconvenience caused.
Yours personally,
Europcar - Customer Service
Dear Simon
Please be advised that your query regarding the refuelling charge has been logged requesting a credit.
One of our Customer Service representatives will investigate further with the relevant branch and will update you on the outcome.
Your reference number: 495141
We apologise for the delay in responding to your query and any inconvenience caused.
Yours personally,
Europcar - Customer Service
