SH
Simon H

1 reviews | Active since Mar 2011

06 Aug 2017, 21:13

Be careful of Refuelling Over-charge

<p>This is not the first time that this has happened and I am finding mysefl regularly having to check invoices. I hired a Renault Sandero Stepway and covered 194km of town driving. I was charged R321 for refueliing. At the current price of 95 unleaded this works out to around 24,5 liters of petrol used. This is just over 12L/100 km. Renault claims that the fuel consumption ishould be around 6,4L/100km on the urban cycle A recent test revealed a consumption at 5,5L/100km (https://www.autodealer.co.za/new-cars/Renault/Sandero). This is literally half the consumption claimed which simply means I have been billed R160 more than I should have. I would be really interested in the explanation EuropCar??</p>

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Replies (1)
Europcar
Europcar's reply08 Aug 2017, 08:48
Official

Dear Simon

Please be advised that your query regarding the refuelling charge has been logged requesting a credit.

One of our Customer Service representatives will investigate further with the relevant branch and will update you on the outcome.

Your reference number: 495141

We apologise for the delay in responding to your query and any inconvenience caused.

Yours personally,

Europcar - Customer Service