AE
Andre E
1 reviews | Active since Oct 2021
11 Jan 2024, 12:02
Be aware! They do not release money put on hold easily!
I rented a Mitsubishi Xpander from Europcar for a week in 2023. After the car was given back I was told that an amount would be put on hold on my bank account until Europcar has made dead sure that there is nothing wrong with said car. It has now been 4 months and an uncleared amount of double of what the car cost is still reflected on my bank account and the personnel at the local Vanderbijlpark branch just flatly refuses to help. It is the worst service ever!
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Replies (3)AE
Andre E's updateReviewer Update
15 Jan 2024, 11:15Still absolutely no feedback! 4 month later and an amount of R17,000.00 is still frozen in my bank account. Absolutely no one at Europcar seems to want to help!
AE
Andre E's update15 Jan 2024, 11:15
Reviewer Update
Still absolutely no feedback! 4 month later and an amount of R17,000.00 is still frozen in my bank account. Absolutely no one at Europcar seems to want to help!
Europcar's replyOfficial
22 Jan 2024, 16:52Good Day Andre
Thank you for reaching out to us. Please check your Email , we have sent you a message
Europcar's reply22 Jan 2024, 16:52
Official
Good Day Andre
Thank you for reaching out to us. Please check your Email , we have sent you a message
AE
Andre E's updateReviewer Update
22 Jan 2024, 17:01A Week after I logged the complaint on Hellopeter the reserved amount on my bank account was cleared. In 4 months of pleading and endless phone calls I could not get anyone to budge at Europcar – to say the truth the Vanderbijlpark branch started blocking my calls and miracle upon miracle 1 week after venting on Hallopeter the impossible was absolute no problem at all!
AE
Andre E's update22 Jan 2024, 17:01
Reviewer Update
A Week after I logged the complaint on Hellopeter the reserved amount on my bank account was cleared. In 4 months of pleading and endless phone calls I could not get anyone to budge at Europcar – to say the truth the Vanderbijlpark branch started blocking my calls and miracle upon miracle 1 week after venting on Hallopeter the impossible was absolute no problem at all!