1 reviews | Active since Sept 2010
BAD SERVICE OVERALL - VERY DISAPPOINTED.
<p>Please be advised, I am not a happy customer, for the following reasons:</p> <p>1. when hiring the car I did not receive the correct car, as per my choice on the web site</p> <p>2. when collecting the car I paid it was never mentioned that I would be billed per KM - if it was then I would have opted to another car hiring company who costs a bit more - but is not billed according to KM. 3. upon collection I was not "asked" regarding any "reward cards"</p> <p>4. Upon returning the car - I had to make several calls, as it was after-hours and it was not indicated where the alternative drop-off points could be. <br />5. on your invoice you indicated that a mere R2848.79 will be paid back, so what was the initial payment made for?</p> <p> </p> <p>Please note:</p> <p>1. I have done the customer rating = BAD</p> <p>2. Place a comment/query on "Hello Peter" - as bad business ethics</p> <p>3. Placed a comment on all my social media platforms - I do believe EUROPCARS should be exposed.</p>
Dear Rhodancia,
Thank you for taking the time to bring your concerns to our attention.
Further to our telephone call and email sent all points raised has been addressed. We still await your booking confirmation to conclude this matter.
Please accept our sincere apology for the inconvenience caused.
Kind Regards,
Dear Rhodancia,
Thank you for taking the time to bring your concerns to our attention.
Further to our telephone call and email sent all points raised has been addressed. We still await your booking confirmation to conclude this matter.
Please accept our sincere apology for the inconvenience caused.
Kind Regards,
