Bad Service, No sense of urgency , unprofessional

On Friday 7th February 2020 I had the disastrous displeasure of experiencing first-hand the appalling customer service from the Krugersdorp Eurocar receptionist who throughout my engagement with her demonstrated no sense of urgency or empathy regarding my courtesy car handover. I had an appointment to collect a courtesy car on Friday the 7th upon my arrival I was advised that the courtesy car is not there it was taken in for a service. I was only advised of this when I came to collect the vehicle she then advised that she will ask the driver to hand-over the courtesy vehicle at the panel beater as I was on my way to take my car in to the panel beaters I arrived at the panel beater at 14h25 was done with the handover of my car to the panel beater at 14h33 called Dimakatso to inform her that I am done and I am waiting for the courtesy car she advised to call me back as she needed to call the driver to find out how far he was 35 minutes went pass with no feedback from the receptionist i called her back she Informed the driver is 10 minutes away waited for about 30 minutes still the driver had not arrived and the panel beaters i was at closes at 15h00 it was already 15h00 the panel beater had to close luckily because they understood the term customer service the owner could not lock me out he insisted they will close once the driver had arrived , I tried calling receptionist numerous times and at this stage she was not picking up my calls at all , finally the driver arrived at 16h00 after I had literally wait for the driver for 1 hour 30 minutes.

The driver advised that he had to go collect another car at another branch. We did the car inspections very quick as the rain was starting where we missed that the back tyre has a ***** and a locking nuts in it but the tyre is not running flat.

I am really disappointed in the service I received from Krugersdorp branch.

receptionist failed to return my calls and each time that she assured me she will call back with feedback on progress and had made me wait for 1 hour 30 minutes at the panel beater. She blatantly **** stating that the vehicle assigned / allocated to me was 20 minutes away and is from service.

This is really frustrating I do not understand why proper planning was not done since Europcar knew two days before that I will be collecting the vehicle. The courtesy car was dirty outside to show that this was last minute things and with a Dirty car you are unable to see all the damages on the car