Bad service & holding onto my money!!!

<p>Cancelled a booking with Europcar over a month ago (7 April 2016) and still to date no refund has been made to me. Received confirmation of cancellation via email. Spoke to 2 different ladies on the phone both of which promised to come back to me and neither of them ever did. I took insurance out on the loan car at the same time and cancelled on the same day. Received the refund from the insurance company a few days later but still nothing from Europcar. </p>