Bad service from Europcar Hatfield start to finish! (Dec 2016)

<p>Bad service from start to finish - I doubt whether I will ever make use of Europcar again!</p> <p>I have recently made a car rental booking through an online company with Europcar Hatfield branch. The full payment was done on 8 Nov 2016. The collection date was set for 6 Dec 2016.</p> <p>On collection, at Hatfield 6-Dec 1) my vehicle was not ready, 2) my cross border papers was not ready, so I was told to go to the Lanseria airport branch (70km further) instead. This whole episode took an extra 3 hours of my time.</p> <p>On drop off, at Hatfield (10-Dec) the system was down (again) so I was told that they will refund me for the extra kilometers travelled as soon as they are able to get on the system.</p> <p>On 11-Dec, I received an email with the tax invoice. No refund was done.</p> <p>On 15-Dec, I phoned them about the block on my credit card which was still active, although the settlement amount was deducted on 13-Dec already. They called back to inform me that an instruction was now given to the bank and it will take another 24-48 hours to be cleared! Bad service.</p>