BAD Service discrediting Brand integrity

Went to Hatfield branch (17th of Feb) to pick up a car around 9am, it was not ready. It took more that 50mns for it to be ready. Nobody appreciates the value of time at this branch. Got the car car but the ciggarrete lighter was not working. Nobody checks these things. Sadly, I only discovered that when I was about to hit the road for that 561kms journey. Going back and getting another car took another hour off my schedule. Eventually got a Honda Brio, the worst type for a journey this long, and it had done like over 105,000 kms on the clock. When I returned the Brio I forgot my GPS holder on the front windscreen. I emailed to a branch staff member but never got a response. I then went back in March (24th) to pick up another car but was told the item was never reported - yes it was ******! They made it my problem that this item was missing. They would not take accountability - so much for reputational risk and brand integrity. Worse still, they required me to call the manager at my own expense instead of diarising the issue and have the manager call me urgently, talk about great customer care. Since then its been a hustle despite the fact that this same item was given to me by Europcar Cape Town airport staff after I lost my original item. The service is not consistent. Its not satisfactory and far from "wow". Something is wrong. I want My GPS holder back especially when I know it was ****** and that other branches are donating these things to charity organizations.