Bad service and *****

It’s been nearly a month since we log this query with no answers yet the evidents are there, I can’t understand why we haven’t received feedback yet regarding the below??

Europcar Invoice - ********** 6 REF ********** 60

Europcar is a huge company and I must say the service I received is Unacceptable.

Firstly when I came to collect the car there was only one person behind the desk, it took like 20min before I was helped and eventually when I was helped the speed point machine did not work, I had to walk and go find a ATM to draw money (this Is an international company) by the time I came back I had to wait again because the guy was helping someone else. I could only imagine the frustration of other customers also already waiting in line to be helped.

Secondly when the same guy working at the desk took me to inspect the rental I advised him that this car is not filled up he said “The car has been filled and the needle will go up” he showed me the fuel range it was at 410km, I then took a photo of the Km's until re-fueling.

When i brought the rental back i filled up the tank the fuel range now showing @ 620km, No problem! i took a photo again

But then when i got my deposit back this people charged me for fuel where it was clear i gave them back a car with more fuel as what they gave me??? What is this?

I am not a person, who would cry over 280 bucks, but the principle of the matter is I pay for a service and I would expect the best out of a huge company like this! I am pretty sure by the way you are handling this issue that you guys get away with much more because customers do not complain.

Auto and General in copy,

Please read the below and above, this was a claim and if this is the type of service I am going to receive from the you service providers going forward I want to cancel my policy with immediate effect.

I expect a responds from both my insurance and from europ car ASAP

I still haven't received a responds from both parties