Bad service and ****ming clients

My insurance rented a car for me at Europcar Downtown in Polokwane and it was given to me with existing damages. The gentlemen who were existing me didn't want to check the car when I returned it. When I was almost at the gate they called me back and showed me an existing scratch, I then took out my phone and showed them the scratch on the photo that I took when i collected the car. I refused to take ownership of the scratch because it was an existing scratch so after 6 days I called their finance department to ask about my deposit the consultant said they is a pending investigation about scratches on the car.

This company is a **** and they are charging clients for existing damages. They don't want to pay clients their fuel deposit.

No one contacted me regarding the claim and I am not happy about the invoice as i filled the car with fuel to the max and i was invoiced for refuel.

Now i have to wait for 21 days for them to investigate. Worst service i have received from the car rental company.

I will notify my insurance company to consider doing business with Europcar.