KM
Khorommbi M

1 reviews | Active since Nov 2022

21 Feb 2023, 12:40

BAD SERVICE

Good day

I booked the Hyundai I20 Motion 1.2 on the 18th January 2023, with contract number ***, and I returned the car on the 01 February 2023 in good condition as I took it. I receive an invoice on the 7th of February 2023 with the ammount of R1059.71 due to me. When i inquire about the money due to me as above, I then receive another invoice of R5755.00 with account number ***7 which is different from the account number *** which is due to me.

To my suprize they say I owe them the amount as above, whereas when returning the car we did a check together with their personnel and all was fine.

Kindly see the attached for your help.

Regards,

Thomas Mapande ***

0
Replies (1)
Europcar
Europcar's reply21 Feb 2023, 13:09
Official
 Good Day Thomas 
We have escalated your query to our Customer Services team to investigate. One of our agents will be in contact with you to provide feedback