Bad service

I hired a car through my company and requested that the car be delivered to my house on the 23rd February since I will be leaving for ladysmith and Newscastle on the 24th. Okay the car was not delivered since the driver couldn't get hold of and he just packed outside my house and then left. Then I called the and spoke with Sai who pormised that the car will be delivered on the 24th first thing in the morning which never happened until I called and was told that Sai never told anyone to deliver the car in the morning meaning now I'm late for my appointment. When the car arrived is an old Ford Figo and so on the 25th when I finished work in Newcastle I drove back to Durban as it was getting dark I tried to turn the lights on and the lights were as dim as anything and so I drive with brights and it was risky as I couldn't see clearly and so I don't think you care about the safety of your customers and the driver also told me it's not his problem that my number was incorrect and the car was not delivered on time it's the office fault meaning no one wants to take responsibility yet you all work for one company <br> What if I was involved in an accident <br>