BAD SERVICE

MY AGENCY HIRED AN SUV/4X4 FOR MY TRIP IN CAPE TOWN.UPON MY LANDING AT THE AIRPORT, ALICIA DECIDED TO CHANGE MY CAR FROM A SUV TO A SEDAN BECAUSE THERE WAS ONLY TWO OF US IN THE CAR. I REFUSED IT BECAUSE WE WILL BE DRIVING ON BAD TERRAIN. SHE THEN SAID SHE WILL GET A CAR FOR ME, AND SHE GIVES ME A RENAULT DUSTER. I REFUSED IT AS WELL BECAUSE I KNOW THE CAPACITY OF THE CAR AND IT WONT HANDLE THE ROAD WE WILL BE ON. ITS BEEN MORE THAN ONE HOUR SITTING LIKE IDIOTS WAITING FOR A CAR. SHE CANT TELL ME ANYTHING BECAUSE SHE DOESNT KNOW WHEN A CAR WILL BE READY. I STILL HAVE TO DRIVE MORE THAN FOUR HOURS TO GET MY DESTINATION WHICH CONTINUES AGAIN TOMORROW. ITS NOW AFTER 15:00, NO RESPONSE. IM SO ANNOYED AND DISSAPOINTED BECAUSE IM A LOYAL EUROPCAR CLIENT, NOW MY SAFETY IS BEING COMPROMISED BECAUSE ALICIA SAW IT FIT FOR HER TO ASSUME THAT I NEEDED A SMALL CAR. THE BRANCH MANAGER HASNT COME TO SEE US, I CALLED THE CALL CENTRE, EVEN THEY CANT GET HOLD OF THE BRANCH MANAGER. I HAVE TO BOOK AT AVIS NEXT DOOR. ITS THE LAST EUROPCAR WILL HEAR FROM ME