1 reviews | Active since Apr 2017

29 Mar 2018, 15:26

Bad service

I was disgusted at the attitude and pathetitic service from a supervisor at the Witbank Europcar branch, her name is Jeanne Strydom. I couldn’t believe someone could literally tell me straight to my face that they have no time to assist me they are busy and to actually walk away from me, mind you I have driven to this branch several times to get assistance on a matter that they keep dragging for no apparent reason. Jeanne Strydom is a disrespectful being and does not deserve her job because at her level being customer service person who stands and represents Europcar she could do at least respect the position she holds and try and do justice by her job tittle. Our issue is dated as far back as December 2017 and we have used so much fuel driving from Middelburg to Witbank without any help and if you call, the phones are not answered or the phone rings off the hook. We have wasted fuel for no reason over an issue that could have been sorted long back. We have been told numerous stories that do not tie up and my major worry is someone could be swindling company funds.

Money and service have no colour be careful how you treat people all money is the samet

0
Replies (1)
Europcar
Europcar's reply03 Apr 2018, 09:58
Official

Good day,

Thank you for your post

Europcar strives to provide excellent customer services

Please would you be so kind as to provide your email address and the rental agreement number

Thank you

Europcar