Bad Service - ***

i lodged a complaint about europcar's useless service. How does Europcar hands over an account to the debt collection before they have answered to my queries. they accuse me of damaging their car and yet their answers don't add up. The damages they couldn't proof at the time and they gave me the run around when i requested to see the car. the guy who supposedly called me no longer works there but in their report they stated i was informed of the damages which is a lie. i called them following up on my deposit, I've continuously stated that no one from your rand airport branch contacted me, but now they claim they did. We can pull my December calls history which will proof that no one phoned me from rand airport branch.