Bad Service

<p>I would like to lay a complain with Europe car, their service from the consultant or help desk assistant was pathetic firstly we did an online booking and everything was succesfully done they deducted the total amount they needed in my account and they sent a confirmation email with the details for picking up a car. We booked a Hyndai i20 and when we get there we were told i20 was taken as we came late and they gave us i10 only to find out that it had a tire burst and they had to give us another car. The person that assisted us changed the car codes and when the person that supposed to give us car told us that since the i10 had a tire burst he will have to give us Picanto or any car under T code. I told the guy that we booked i20 online and I would not accept a car that we did not book. To my suprise they ended up giving us i20.</p> <p>On friday we went to picked up the car and the help desk assistance only told us that they will deduct insurance for porthole and windscreen and Refundable R1000 deposit that will be refunded within 2 days till now They havent refunded it. I just need to know which company seriously hire incompetant employees as now we here so many information when we ask about the deposit that their consultant told us that its refundable.</p> <p> </p>