Bad Feedback and Lack of Communication

i had an accident sometime back Santam was my insurance company that dealt with my claim however the sad thing is they deal with the worst car rental Europcar.<br> The feedback and communication is totally bad, the car hire vehicle was delivered fine and <br> the dents were explained to me that were on the vehicle,i signed a letter. <br> however when the vehicle was picked up no one checked the car and made me sign anything <br> however now i get an sms saying i owe R 1767.97 which was never communicated to me when <br> the vehicle was picked another thing the deposit i paid for fuel, wasnt paid in full to me. <br> i must say this is the worst service i have received by far. <br> i wouldnt recommend this company to anyone, spoke to Bernice in head office yesterday who said she will get back to me before close of business however <br> i didnt get any feedback to date.