BAD & DISTUSTING SERVICE OFFERED

I have been hiring a car from Europcar/Tempest for a couple of times now at Cape Town International Airport, the front desk service that you get as a client is bad. The staff is moody, there is a lot of chit chatting taking place.

Then you leave the office to go and pick up the car, you get to the parking lot, no assistance with the inspection. You then go back inside to request assistance with the inspection. The service agent will sign the vehicle quality check form noting all the faults in the car. I took the car for 30days. I returned the car with full tank, on-time, within the km's and with no damage. What does Europcar do, they didn't payout my deposit back in full.

On top of it all, no phone call to explain why the deposit is not paid in full. That's Europcar for you. Appalling service from the Front desk staff all the way to the Back end. I am hoping this is the last time I'm using your services. Cant keep on being on the receiving end of your BAD, DISGUSTING service.