Bad customer service/exploitation, **** kilometers on invoice and unsafe practice

<p>On the 23rd December 2016 Renault warranty rented a group D vehicle at Europ Car pretoria which whom accepted the booking knowing they couldnt accomodate a goup D vehicle the only vehicle they had made funny engine noise, when i returned it they could not replace i had to down grade to a group C and i was adviced to return it to exchange for a group D as all cars where booked out. on the 29th December 2016 i returned the rented group C vehicle to and given a group d vehicle in the evening/after hours. on the 30th i returned the vehicle to Europ car with a damaged driver side lock, which i was not sure whether when collecting the vehicle it was in that state or there was attempted theft of vehicle overnight in my property. i explained and was adviced either way i had to sign the incident/accident form which i did and clearly specified on the form to whether the vehicle i could have collected it in that state as it was at night when i exchanged the vehicle. due to the fact that i had used my credit card for deposit payment i was debited the amount of the damaged lock on my account, when i contacted claims i was told it was my fault and had to live with it. </p> <p> </p> <p>When i went to exchange the damaged vehicle the only vehicle they had in the group of vehicles rented had a ***** on the front wheel right tired which during inspection was noted i took the vehicle as i needed to be mobile even though my safety was compromised on. according to the invoice served to me i rented the vehicle at higher kilometers and returned it t lower kilometers which makes me think the whole invoice was cooked</p>