Bad Attitude & terrible customer service

I had booked to pick up my car on Saturday morning at 7:00am through Kulula. I called the Call Centre before going to the branch where I spoke to Kyle who confirmed that the branch opens at 7:00am. When I got to the branch, after hiring a cab to take me there, I arrived at 6:58am and it was closed. I called the call centre again, and again and Kyle called some lady from the branch who kept saying she's coming, this was now at 7:05am. There are street kids that sleep outside the branch, for my own safety as a woman, I could not let the cab leave me there outside. By the time the branch opened, it was 7:10am and I had incurred an additional cost of R80 while waiting for the branch to open. The man inside was not apologetic at all when I told him that I'd been here since 6:58am. He just said that the branch opens at 8:00am and kept saying I must take up my concerns with \them"";but he had a terrible attitude!! They didn't even tell me about the 5000 smart shopper points. Hope their partners know how terrible the service"""