Bad attitude and billing account

I hired a car on the 20th of December in Hatfield and return to OR Tambo international airport on the 23rd .

Upon collection we got poor service due to the reason that it was a voucher that didn't reflect the booking amount, they took forever to assist me.

According to the contract i signed i was meant to receive my refund 3 to 4 days after i returned the vehicle.

Upon returning the car at hartfied the security said they cannot take the keys cause the responsibility remain with me if they ***** the tires and other accessories on the car.

I was forced to take the car to OR Tambo international airport for my security reasons. That's additional fuel and kilos.

Only when I got to OR, only found out the car was unlimited kilos. Hartfied branch never mentioned to me. The said it was strictly 200km a day.

On the 26th I called hartfied branch to do a follow up. I spoke to Dudu trying to find out how far is the process, she said to me the process takes 5 to 10 day, when I tried explain the contract i signed she was soo rude to me and impatient with me telling these nothing she can help me with I can call the call center.

On the 30th I decided to called OR Tambo international airport and spoke to Ouma indicating the car was not billed or invoiced.

Four days has passed and i have not received anything and no one seems to be able to assist. I am really disappointed with Europcar and will never recommend it to anyone.