1 reviews | Active since Jul 2012
Bad attitude
After days of back and forth emails with customer service and the East London branch about my issues on billing. I have provided them with proof and supporting documents. I contacted Craig Van Niekerk hoping that he would assist me instead I received response below: how rude instead of admitting to an error and refunding me what is due to me.<br> On 07 Apr 2016 12:47, \Craig Van Niekerk\" wrote:<br> <br> Good day,<br> <br> <br> <br> The fuel charged on this invoice which has been credited was R453.85 this fuel amount is in line with the 699km. Both vehicles received has a fuel consumption of 6L per 100km if you work out the sum you will find that travelling 6L per 100km for 699km will give you around 42.71L X R11.31 = R483.05 which is in line to what we have charged give and take. By going this sum shows us that the km travelled on this trip was 699km. We will allow the benefit of the doubt and credit 99km charged which was over the ****m free you received in the 3 days.<br> "
Thank you for bring this matter to our attention.
Kindly accept our sincere apologies for the inconvenience caused and manner in which your complaint was handled.
This is certainly not consistent with our brand promise.In light of this matter we will be addressing this with the relevant staff to ensure that we always provide the best possible assistance to you our valued customer.
Thank you for your valued feedback.
Yours personally,
Calvin May
Thank you for bring this matter to our attention.
Kindly accept our sincere apologies for the inconvenience caused and manner in which your complaint was handled.
This is certainly not consistent with our brand promise.In light of this matter we will be addressing this with the relevant staff to ensure that we always provide the best possible assistance to you our valued customer.
Thank you for your valued feedback.
Yours personally,
Calvin May