Bad arogant service

I returned the rented vehicle on Sunday 6 August 2023. The Europcar assistant inspected the car, and I handed him the car keys. He marked the yellow form and said I can go, everything is ok. On Monday morning I received an email that the car had been damaged. I filled out the Vehicle Incident Report and mailed it to Europcar. It is now 2 weeks later, and I have not received my deposit. Also, they sent me an SMS, that I should phone them. Why should I phone them, why don't they pick up the phone and phone me if they need info from me? I will never again rent a car from Europcar.