Awful service from Europcar

Having a very bad customer service experience from Europcar's not so clued up consultants who seem not to be clued up about their services and the products which their offer on the market, sad part is I only figured this 70k later spent on this useless company. I have spent better parts of the last 14 days trying to point out to these guys that I was offered a minor damage and scratches cover which I paid a daily premium of R30 for yet when that scratch was found on the car I was told by the Witbank branch that my deposit paid will not be affected but to my irritation their contact centre keep telling me that I have to wait for their claims department fir 21 days for my deposit (which again I was told would not be affected) to be paid back into my account. What irks me most is that they seem to not know what services offered do for clients. I will never use these guys ever again n want nothing to do with them, I just want my money.