Awful Experience

What an awful experience. We rented a Hyundai i20 via Europcar at Bram Fischer International Airport in Bloemfontein and there was no pre-inspection. It completely slipped my mind because I was in a hurry and the person that assisted me just handed me the keys and told me the location of the car. I got to the car and went about my day. Which took about 3 hours. Upon return, there was a young man waiting for the car in the parking lot. He proceeded to inspect the car and asked me to come take a look at the rim damage on the front left tyre. Then he showed some dents and scratches, I asked him why he was showing me all those things and he was basically trying to say I caused the damage. I was so shocked because first of all there was NO pre-inspection, meaning he had no idea of the condition of the car before it was handed over to me. They have NO records of the conditions of the car the rent out and will TRY to put the blame on you. Please be careful when renting out cars. Take videos of the pre-inspection even when there is no one to assist you. Take before and after videos and pictures that have time stamps as proof. I have surely learnt my lesson.