avoiding to pay

my wife was involved in an accident of which one of europcar's client caused it and he actually drove into our our car. at first europcar played us for time and referring us up and down pillar to post. eventually we got a quote less than R3000.00 and the story changed and as per section blah blah the can't help because its less than R15000.00 and their client is liable the client who is a so-called attorney says its their car and they can sort it out.

very frustrating I must say and easy for europcar to dodge this