AVOID this shameful company!

NEVER rent a car with those ****mers! Like a lot people here, I’m struggling to get back my deposit of 590€. I rent a car just for one day, everything went fine, I gave back the car at the right day, right time, full tank and without accident or scratch (all confirmed by the europcar agent when he checked the car at return). But 9h later, I received an email saying they found a scratch after second checking by their « inspector » and asked for explanation (I can tell that the picture they sent are not relative at all with the car). After putting them in front of facts, proving them this is not the car I rent and there was no accident and making them aware of all these bad reviews complaining about the same ****ming practice, they didn’t reply anymore. They just sent the same day a final invoice saying that the money will be refunded on the credit car (minus a document fee of R132 out of nowhere). This was the 25th of April 2024, the 3rd May 2024 still no money on my account. I asked why, and they rep**** that they have processed the payment the 2nd of May 2024 (really!? like a week after they have sent the invoice, is that normal!!??). Today still no money… So the next person who is gonna communicate with them will be my lawyer for legal purpose. I’m not playing anymore.

NEVER book with this company, never give up fighting for your deposit back and don’t hesitate to start a higher step to denounce this shameful practice.