JK
John K

1 reviews | Active since Jun 2014

21 Jan 2016, 09:29

Attempt at ******ion

My BMW X5 broke down while I was in Durban on 31 December 2015. I had it repaired at Fors****s motors in Pinetown. I live in Richards Bay, so when the time came to collect my X5, I rented a car from Europcar to drive down and fetch my car from Fors****s. I picked up the Europcar from Richards Bay airport, and drove straight to Pinetown, going only down the N2 highway and main arterial routes to get to the Europcar agent in Pinetown. I handed the car over to them after only 3 hours of use of the car - the sole purpose was just to get me from one location to the other.<br> When I dropped off the car 3 hours later, the over-zealous clerk walked around the car, and found scuff marks underneath the back and front bumper - you would need to go on hands and knees to find these scuff marks !!!!!<br> Now they send me a repair bill ???? this is nothing short of an attempt at ******ion.<br> I rent cars on a regular basis, and this is my first and last attempt with this company. It has angered and disappointed me. I will not let this rest, and this will go out on social media and every other tool I have at my disposal to show the public what rip-offs EuRopcar are.

0
Replies (1)
Europcar
Europcar's reply21 Jan 2016, 10:42
Official
Hello zs5j,

Dear John,

Please accept our sincere apology for the inconvenience with your recent rental. Your experience has prompted an investigation and I can assure you that this is not consistent with our commitment to service excellence and most certainly not the impression we want to leave with our valued customers.

Request has been emailed to you requesting more info that will help us to locate your booking/rental details.

Please accept our apologies for the inconvenience

Yours personally,
Craig van Niekerk