Appalling service

<p>I hired a car at Cape Detour who is under Europcar in Greenpoint. The deposit was supposed to be paid back to me seven working days after the car was returned. I returned the car on 1 January. They never updated me on the Europcar payment delays, I kept calling them. All they could say was that they are waiting on Europcar to process payments. I received my deposit on 30 January immediately after I called them threatening to report them. The deposit was short paid with R2300 and I called them immediately and they said they would send me a breakdown of my rental. I am still waiting for that breakdown. I then sent them an e-mail with their quote and my response as to which option I was going to take. They responded in a rude manner that the mail was forwarded to accounts. I am still waiting for their account to contact me. When I call their office, I am told the person who does accounts is not in, so basically no one is willing to assist me. I need help to get my money back.</p>