Appalling Customer Service — Only One Person Showed Professionalism

I’m incredibly disappointed with the way Europcar Collections has handled my recent query. After raising an issue, instead of receiving the basic courtesy of a phone call to address it properly, I was sent a vague SMS — as if that somehow passes for meaningful communication. The burden was placed entirely on me to follow up, chase for answers, and try to get some clarity on a matter that Europcar should be resolving.

The complete lack of initiative, accountability, and basic customer care is absolutely unacceptable. It seems that once Europcar has your money, any sense of support or service goes out the window. The experience has been exhausting, frustrating, and a total waste of my time.

The only reason I’m giving any credit at all is thanks to Faiza de Vos, the only person in the entire process who showed true professionalism and a willingness to help. She was the one bright spot in an otherwise appalling experience. Full marks to her.

But overall, this level of service is shocking and completely unacceptable for a company of this scale. Do better.