APPALLED

THE INSURER BOOKED A RENTAL CAR WHICH WAS CONFIRMED FOR MY PICK UP AT 16H00. GETTING TO THE BRANCH, THEY DO HAVE THE CAR AND PROMISE TO DELIVER BEFORE 18H00. ONLY TO BE CALLED AS ONLY HAVE A GROUP T CAR RATHER THAN THE GROUP B I WAS WAITING FOR. AT PAST 19H00 I AM STILL AT WORK WAITING FOR THE DELIVERY OF THE CAR AFTER COMPLAINING TO THE CALL CENTER AND INSURER THAT DID NOT HELP.<br> I AM DISGUSTED AT THE BUSINESS ETHIC. THERE WAS AMPLE TIME TO ADVISE THAT THERE ARE NO CAR SO THAT ARRANGEMENTS CAN BE DONE WITH OTHER CAR RENTALS. WITH THE NUMEROUS BRANCHES OF THIS BUSINESS IT IS LIKE SMALL TIME OPERATOR.